5 Things You Need to Know About Infrastructure Monitoring

It’s vital that a company has well-oiled IT Infrastructure Monitoring software. An IT Infrastructure Monitoring software’s goal is to collect and analyze from the IT infrastructure in order to improve business outcomes and drive value generation for the company. This is an absolutely critical role in the business’s setup. An IT monitoring software may also aid the business in decision making, hence playing a key role in the business’s future.

  • Getting the most out of IT Infrastructure Monitoring Software

In order to make your regular tasks less difficult and more productive, there are a few practices and concepts that you need to keep in mind when monitoring your IT infrastructure. These practices may come in handy whether you need to set up a new monitoring software or simply want to make the most out of the monitoring system you already have.

Following the practices listed below will help you to get the most out of your IT monitoring software.

1. Know everything beforehand – When installing IT monitoring software, it is necessary that the manual documentation is well-read and thoroughly thought through. This may not seem like such a big deal at the moment, but in the future, it is definitely going to play an important role. It is recommended that you question the vendor about every little doubt you have before purchasing your software. This is because it is important that you’ve cleared all the questions you have about the software and that you have a clear answer for any question and that you and your team are prepared for any issue that may arise in the future. Creating a FAQ site is also a good idea, for your team to find answers to common questions. This will also be helpful for any new staff that is recruited along the way.

2. Allow the Monitoring Software to do the heavy lifting for you – If your IT monitoring software is capable of solving problems without the involvement of humans, saves time for everyone and enhances the overall speed and productivity of the IT infrastructure, then let it lift the weight off your shoulders. You can either write a script or a command that will respond automatically when a device fails to work properly, perform a restart command which is quite common, or consider investing in an IT monitoring system that can provide data directly to your ticketing system.

3. Do something different – Many firms try to focus on monitoring the typical switches, routers, servers, websites, and workstations. The obvious ones. But by thinking a little out of the box, you could try and monitor everything from the lights to the refrigerator. That allows you to take full use and get your monitoring software to work to its maximum potential. Here you get the value for your money. This will not just help you to monitor what is happening at this moment, but to get an idea of what may happen in the future. If some sort of issue is set to happen in the future, it will allow you to know about it beforehand and solve it even before it happens.

4. Explain everything to your software – This will allow your IT infrastructure monitoring software to function more intelligently, making your life much easier. Instead of giving your software thousands of things to monitor individually, feed your software with information and plan ahead of time. For example, notify the software that this particular server is located outside of that specific network device, and so on. When you do this, you may reduce the number of alerts and better understand where the problem is if something goes wrong by defining how everything interacts with the software. Another example is if you get an alert regarding a failure in the firewall, and as a result, you cannot reach the server instead of wasting time figuring out what the problem is, you can immediately identify that the problem-causing firewall is sparking the issue.

5. Keep alerts to a minimum – It is important that you keep your alerts to a minimum. Most companies do make the mistake of setting up alerts for everything. The majority of the software sometimes simply utilizes the default settings in their program, which triggers alerts for almost everything. This leads to alert blindness which occurs when your administrators and users are inundated with notifications to the point where nothing becomes important. It’s just like being part of a text chain where people tend to send too many unimportant texts. Due to this, the number of notifications in your phone increases rapidly and you are bound to miss important texts and notifications. So, as mentioned before, it is important to talk to your vendor and get them to guide you to set up your alerts in a way that is useful for your organization.

Following these practices can help you maximize the return on your software investment and leverage it to make more informed business decisions. IT infrastructure monitoring is critical to your organization’s mission, vision and ambition since it allows you to connect data with wider corporate goals and use it to uncover the underlying root cause of problems. We excel at guiding our clientele to make strategic decisions, setting up their monitoring tools, and enhancing their overall performance by integrating world-class software technologies. Our plethora of custom software solutions is uniquely tailored to fit the ever-evolving nature of the digital space. Reach out to our 24/7 support team to start building your own custom solution with cutting-edge technologies.

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