The ideal candidate is a passionate tech enthusiast, willing to learn while working in a busy IT service desk support environment supporting global and local clients.
Duties and Responsibilities :
Analyze customer issues and provide resolutions wherever possible
Act as the point of escalation and drive problems/incidents to closure
Respond to customer requests and queries
Troubleshoot hardware and software issues
Work in an SLA driven Technical Help Desk Support Environment (Client facing providing L1 Support)
Monitor Microsoft Teams channel, E-mails, Support ticket systems and other communication channels
Qualifications & Experience :
Minimum of 1 years’ experience in working in a Help Desk
Excellent communication skills
Ability to work under pressure by establishing priorities
